Legal Docs

Privacy Policy

Last updated: October 24, 2024

At IELTS Focus Hub, we respect your privacy and are committed to protecting the personal data you share with us. This policy outlines how we handle your information to provide you with the best AI-powered training experience.

1. INFORMATION WE TRACK

We collect telemetry and information you provide directly to us when using the Platform. This includes:

  • Profile Data: Your profile name and email address.
  • Learning Progress: Your practice history, including mock test results.
  • AI Interactions: Any data or inputs provided during interactions with our AI Coaches.
  • Metadata: We automatically collect certain device and usage metadata to ensure platform stability.

2. HOW WE USE YOUR STATS

The data we collect is used strictly to provide, maintain, and improve our training servers. Specifically:

  • AI Coaching: Your practice history and audio captures are processed by our AI systems specifically to generate your Band-score estimations and coach you effectively.
  • Personalization: We use your stats to track your progress over time and suggest areas for improvement.

3. DATA SHARING & CO-OP

We value your trust and operate under a strict "no-sale" policy:

  • No Selling: We do not sell your personal data to third parties.
  • Service Providers: We may share necessary telemetry with trusted third-party service providers, such as payment gateways (monobank/Stripe) and AI hosting networks (Google Gemini API), solely for the purpose of keeping the Platform online and functional.

4. SECURITY

We implement rigorous security measures to protect your personal profiles:

  • Encryption: Your session data, practice results, and account details are encrypted both during transit and at rest.
  • Access Control: We restrict access to personal data to only those employees or systems that need it to provide our services.

5. USER RIGHTS

You maintain full control over your information. You have the right to:

  • Access & Update: Review or change your personal data at any time through your profile settings.
  • Data Deletion: Request to wipe your personal data and practice history from our servers.
  • Preferences: Manage your communication and data preferences directly through the user dashboard or by contacting our support team.
*By using the IELTS Focus Hub, you consent to the data practices described in this policy.*

If you have any questions or concerns regarding our privacy protocols, please contact
support@ieltsfocus.com